Safety
Your safety drives everything we do.
Safety features built into every trip, for riders, drivers, and the communities we move through.
Protection at every step.
Driver verification
Drivers must hold the licensing and accreditation required in their state, and complete Booma onboarding checks before their first trip.
Route monitoring
Routes are monitored during active trips, with unexpected route deviations automatically flagged.
Trip sharing
Share your live trip status with friends or family. They can follow your route on a map and see your pickup, destination and estimated arrival.
Emergency assistance
Tap the safety shield in the app during your trip to reach the in-app 000 button and call emergency services immediately.
Rider accountability
Riders register an account with verified contact details before booking, which creates accountability on both sides of every trip.
Private contact
Call or message your driver through the app. Personal phone numbers are not shared between riders and drivers.
Respect, safety, and accountability.
Everyone using Booma, rider or driver, is expected to uphold these standards. Breaching them may result in suspension or permanent removal from the platform.
Treat everyone with respect
Discrimination, harassment or abusive behaviour of any kind is not tolerated, including behaviour based on race, ethnicity, religion, gender, sexual orientation, age or disability.
Zero tolerance for violence
Physical violence, threats or intimidation may result in immediate suspension or permanent removal from the platform and, where appropriate, referral to law enforcement.
No drugs or alcohol
Drivers must never be under the influence of drugs or alcohol. Riders under the influence who behave unsafely may be asked to leave the vehicle.
Follow the law
All users must comply with local laws, including wearing seatbelts, not transporting illegal items, and following road rules.
Honest ratings and feedback
Ratings keep the community safe. Rate honestly after every trip. Manipulated or retaliatory ratings are not permitted.
Look after the vehicle
Treat every vehicle as you would your own. Damage, mess or unsafe behaviour in the car may incur a fee and affect account access.
Report a safety concern.
If you have experienced a safety incident, or want to raise a concern about a trip, our safety team will look into it. All reports are treated confidentially.
In an emergency, always call 000 first.