Help and support.

My driver has not arrived

Open the trip in the app to see live driver location and contact details.

Can I cancel a trip?

You can cancel without charge before a driver accepts your trip, and in some cases for a short period after acceptance. A cancellation fee may apply after that point. The app will show any applicable fee before you confirm the cancellation.

I was charged the wrong amount

Every fare is quoted upfront. If the final amount differs, raise it from your trip receipt in the app and we will review it.

I left something in the car

Go to the trip in your history and select Lost item. This sends your contact details to the driver so they can arrange the return.

How do Priority, Standard and Wait and Save work?

Priority is the fastest pickup, Standard is the everyday option, and Wait and Save trades a longer wait for a lower fare.

Can I book ahead?

Scheduled trips are rolling out city by city. If the option shows at booking, it is available where you are.

How do I delete my account?

Account settings, then Delete account. We keep only the records we are legally required to keep.